HI @jerburi,
I think we have recently been in touch, and I have to admit we are still working on the issue. While we regularly try to monitor this forum, it is better to contact me directly via felix@aisler.net which you have already done Image may be NSFW.
Clik here to view.
To make it easier for everyone to get in touch with us, we will try to figure out a way to integrate this forum label "fab" into our support systems, so that we can respond more quickly.
By the way: your order should be sent out to you next week.
Cheers
Felix